Versand

We want your order to arrive safely, securely, and as quickly as possible. All orders are carefully prepared and shipped using DHL.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Once your order has been dispatched, you will receive a shipping confirmation containing your DHL tracking information, allowing you to follow your parcel throughout its journey.

Please note that orders placed during weekends, public holidays, or periods of unusually high demand may require additional processing time.

Delivery Times

Delivery times vary depending on the destination and the shipping service available for your order.

Estimated delivery times are provided at checkout or in your shipping confirmation. These are estimates rather than guaranteed delivery dates, as delays can occasionally occur due to customs, weather, carrier disruptions, or circumstances outside our control.

Tracking Your Order

Once your parcel has been handed over to DHL, you can track its progress using the tracking number provided in your shipping confirmation.

Tracking information may take some time to appear after dispatch. If your tracking information has not updated immediately, please allow a little time for DHL to scan and process the shipment.

International Orders & Customs

For international deliveries, your order may be subject to customs clearance, import duties, taxes, or other charges imposed by the destination country.

Any applicable customs fees, duties, or taxes are the responsibility of the customer unless otherwise stated at checkout.

Customs processing may also result in additional delivery time. Unfortunately, we cannot control or predict how long customs authorities will take to process an international shipment.

Delivery Issues

If your tracking information shows that your parcel has been delivered but you have not received it, please check around your delivery address and with household members, neighbours, or your building's reception where applicable.

If the parcel still cannot be located, please contact us as soon as possible so we can assist you and, where appropriate, work with DHL to investigate the shipment.

If a parcel is delayed or appears to be lost in transit, we will work with DHL to help resolve the issue.

Incorrect Delivery Information

Please make sure your shipping address and contact details are accurate before completing your purchase.

We cannot guarantee that an address can be changed after an order has been dispatched. Additional costs resulting from an incorrect or incomplete address may be the customer's responsibility.

Damaged Parcels

If your order arrives visibly damaged, please contact us promptly with photographs of the packaging and the products received.

We will review the situation and work with you and DHL where necessary to resolve the issue.

Questions About Shipping

If you have any questions about your shipment, delivery time, or tracking information, please contact our customer support team with your order number so we can assist you.

We reserve the right to update this shipping policy when necessary to reflect changes to our shipping services or delivery arrangements.